COVID-19 – Questions and Answers
In line with current advice to be inspired we are closely monitoring the COVID-19 (Corona virus) as it develops.We are pleased to say all our operations are running as normal currently and we will continue to follow advice as and when it is given. You’ll find a quick Q&A below to answer any questions you might have. Stay safe out there, Your RISEOFSAMRT team.
CAN I STILL PURCHASE FROM YOUR WEBSITE AND APP?
Yes! We’re currently running as normal. However, we expect delays in the delivery of our shipments.
ARE YOU SHIPPING AS NORMAL?
Currently our couriers are running as normal and we are following their updates. Some customers may experience minor delays but these will be communicated directly via our couriers to the email address registered to your order.
CAN I CHANGE MY DELIVERY ADDRESS?
Unfortunately, our customer service department are unable to amend an order once it has been placed.
At this current time the most of our couriers may not offer this service so make sure to take extra care when inputting your address and details.
In the event that your delivery cannot be completed your order will be processed by our returns department and a refund will be issued.
HOW LONG DO I HAVE TO RETURN?
Given the current situation we understand returning an item may not be possible at this time, so we’ve doubled our returns period to 60 days.
HAS RISEOFSMART INSPIRED TAKEN ANY INTERNAL STEPS?
We’ve taken a number of necessary measures internally to protect employees and customers against contamination and to prevent spread of the virus. These include extra attention to hygiene and alertness to symptoms. All our staff have been issued with gloves and we are disinfecting our office environment regularly.
Please drop an email to our customer service team at – SERVICE@TOP-PRODUCT-ECOMMERCE.COM